Bad Service by virgin active agents

My account was in arrears an agent by the name of Thabisa called me to make a payment of which I made an immediate payment while on the phone however I was experiencing network issue so she had to hang up so that I can access the link. I was successful with making the payment however it seemed like they couldn't see the payment on her system and asked me to sent through Proof of payment I sent her an email with the required info but never got back to me when I asked if this payment was updated on the 29th of September i made a follow up with Thabisa with no avail i sent her an email she ddnt reply to my email even now. Then again on the 16th of November I received a call from Ayanda Mangwane who was very rude to me over the phone he asked for the pop which I sent to him and told me that account will update my statement and also place a debit order to go off my account...this was never the case AGAIN to I spoke to another agent who was RUDE!!!!!!! And told me whole total different story regarding my account..it seems everytime when i call or enquire about my account there seems to be a different story that I am told.....I am not happy about this encounter and the service I received from virgin active agents.