Bad service

Good afternoon I am really frustrated at the service that I have received from Virgin Active customer care line with regards to a contract that I had taken with them .In mid February 2019 I contacted Virgin Active customer care line on ***to cancel my contract with them and the consultant advised me that I cannot cancel my contract as it is a 12month contract and it would not be renewed after the 12months period had expired or I would have to pay for the full amount upfront for them to cancel it which I found ridiculous to say the least. I carried on paying my premium until the end of that period and went to the bank and did a stop payment when the 12 months was done.

They are now demanding that I pay an outstanding amount of R3285.00 -----before they settle and cancel my contract which according to the information given to me last year was that my contract would cease to be operational after the 12months expired.I have given them all that I remembered on the day the call was made and if calls are recorded why cann’t they pick the information as I am not prepared to pay for a service that I hadn’t used after the twelve month period expired.

Please assist me in resolving this matter as I am getting nowhere with the consultants that call on a daily basis.

Your assistance will be greatly appreciated.

Regards Sabra Abdool Email :***