Bad service Bad attitude

I phoned Virgin Active Eco park to cancel my membership beginning of December 2014. To waste my time I couldn't complete a form or send an e-mail and was informed I had to go to the club to cancel my membership. So I went to club myself to cancel the membership and was informed to come during office hours. So I went a second time later in December 2014 during office hours to cancel my membership and was assisted by one of the consultants/club manager to cancel my membership. I wasn't given a receipt of cancellation and assumed my membership was cancelled and due to the 20 working day notice period I was told that my account will be debited in January 2015. Unfortunately all of the above was just a waste of my time due to sloppy administration by the club as I was debited end of February 2015 for a membership I thought was cancelled and now have to go through all the hassle all over again, wait 20 working day notice and pay a cancellation fee.