Bad service at Virgin Active Westville

I signed up in October with a sales person named Sabastian who showed keen interest before signing me up(like OVER keen interest) and then he messes up my sign up after I distinctly tell him which club I wanted to be placed in and when I tried to contact him so he could advise, he refused to take my calls. With that being said, I was promised a bag as part of the sign up. Of which I'm still trying to get.I did call the manager with regards to the issue of whom was polite and tried his best to compensate me.That's when a lady named Khethiwe was expected to deal with me thereafter. We had agreed that I would fetch the bag after calling. I made arrangements for the collection of the bag and when I called her, I was told by her that she's leaving work but the bag would be ready for pick up at reception. Once I get there, after travelling a long way, I find out that there is NO bag ready for pick as I was told over the phone.Thereafter I was told to write down details and khethiwe would call me the next day since it was her mistake. I was also told that she would make arrangements to deliver the bag to me.Three weeks have passed and I have not even received an apology.Very disappointing