bad service at virgin active new market

I'm very disappointed with virgin active new market my wife went there for a work out yesterday morning and was turned away. The lady by the name of Phumzile told her that my daughter is sick therefore they she is not allowed to enter club v. She had a running nose so does that mean she is sick ? i don't think as she is not a qualified practitioner to make that pronouncement. Look it's neither here nor there whether my child is sick or not what i'm very angry about is the tone that was used to speak to my wife that i do not appreciate it at all. The way that this lady Phumzile spoke to my wife not acceptable at all. However explaining the whole process to my wife i think would have helped and she would have understood as why she could not leave our child at club v. I called the club and spoke to the manager by the name of Thato he promised to investigate the matter and come back to me yesterday afternoon i'm still waiting for that call. This is the type of service that i'm enduring paying for 6 members i feel it's totally unacceptable.