Bad service at Virgin Active Little Falls Rooder

On the 21 August 2023 I went to Virgin Active Little falls in Roodepoort and I was assisted by Neo. The following morning I called head office to confirm the amount and I was told that instead of paying R776.00 monthly there is an option of R430.00 monthly and that’s the cheapest option. I called Neo on the 22 August 2023 and asked if I can downgrade to R430.00 monthly and he confirmed that they do not have that option at Little Falls Roodepoort. After his confirmation I then asked for cancellation which he did not approved instead he convinced me that before the cancellation he will speak to the manager and see if there is something that they can do to assist . He came back and confirmed that it can be done and I agreed to moved from option 1 for R776.00 to option 2 for R430. They also promised the one month for free and non of that happened instead on 1 September 2023 R430 went through and I asked Neo to go and check but he never provided feedback. The following month 1 October 2023 R776.00 was debited from my account, and when I called Little falls gym I was told that they are still working on the process of downgrading my membership but what made me wander or uncomfortable it is the fact that the downgrade was done in September but it was no longer possible to be done in October then I asked for a cancellation again. The lady who was assisting me with cancellation she confirmed that the membership was successfully cancelled and all my money will be credited to my 16 year old son’s Account who is a member there and I asked how much will my son’s Acc be credited she said all my money which is R1206.00 unfortunately there is no such because 1 November debit order went through again. In November I didn’t expect any debit order because my son’s membership is R320 monthly and I was promised that his account will be credited with R1206 however, the amount of R320 went through and I reversed it because when I call the lady she said they did the fix late and they couldn’t stop the debit order. On 1 December 2023 the amount of R320 is debited again and I am not looking forward to revers this money again as it is ruining my credit record on my cheque account. I need Little Falls to credit my cheque account instead of my son’s membership account since they are unable to use the funds available in his membership account.

I am writing to you because I am tired fighting endless battles with no results, please assist, I need your intervention.