Bad Service at Virgin Active

I have been a member at Virgin Active for about 6 years. In Dec I received an email from Virgin Active stating that my membership is cancelled due to under utilisation. This was very strange since end of Oct my visits were still up to date. I went to Virgin Active Faerie Glenn but was greeted with half-hearted help and I decided that I don't feel like arguing about it. I received another mail from VirginActive that if I call a number or send an email to [Email Removed] before 31/01/2016, I won't have to pay an activation fee and only pay 50% fee. I sent an email on 22/01/2016 requesting that my membership be reactivated. Only after 7 Days did Saeed Glenn, a telesales consultant reply, asking me for my contact number. I rep**** with my number but received no call. Another 2 days later on a Saturday when I didn't have time to check my mails, he just asked me for my banking details, not even advising how much the fee will be since my previous membership had no monthly fees. On the Monday I sent my bank details and asked about the amount. Another 2 days later I asked for feedback only to THEN receive a mail from Saeed saying that I was 1 day late and can't be helped.