Bad Service at Tramshed and Cancelling my contract

Good day. Between the 1st and 2nd week of Jan 2015 I received a call from Virgin active credit control Dept. Fine I spoke to the lady that called me and we both agreed on the 25/26 Jan they can deduct the full amount outstanding for both me and my son. I knew I was in arrears and I did provide her with all the details as to why my acc wasn't paid for so many months. That one was sorted caused debit-order went through my acc just fine. Went to Eco Park Gym to confirm everything that was just after 25/26 Jan. <br> <br> On the 24th of Feb before 11:30 or 12:00pm- I went to Tramshed Virgin Active to active Premium on my membership, to my surprise I was told my contract with Virgin Active has been cancelled on the 31 Jan 2015. So I asked Dineo (Tramshed staff) what does she mean cause I FAIL to understand her. *How can a contract be cancelled without my knowledge?* She picked up the phone and called without telling anything, So I asked her again. *My account is up to day? And I don't get you guys at Virgin Active how do you cancel someone's contract without telling them. 2- the funny part I did may payment arrangements a week or two before 25 Jan(which is my pay-day)*. Got attitude ended-up