BAD SERVICE AT THE GYM

Recent experience at the gym was pathetic 1stly to get kicked out of the pool rudely as a class was about to begin 2ndly to get spoken to in front of other people regarding wetting the floor. The cleaning lady was so rude to my daughter and I as she got out of the pool to use the bathroom and her concern was wetting the floor. I explained to her that the toilet near the shower was not flushing hence I had to use the other toilets. Yesterday when I went to the gym with my daughter to swim my daughter asked me if she could go to the toilet I took her out of the water and took her to the nearby toilet that I had to use but this time the toilet was used by someone else, there is only one cubicle of toilet by the shower hence I had to use the other toilet, the floor got wet and I apologised to the cleaning lady saying that the other toilet was locked she told me I needed to wait, I responded to say how can I wait when my daughter urgently needed to use the toilet? can you believe her response. She then sent a manager to confront me in front of other people saying that I should dry myself off and my daughter before I go how can I do this if my daughter urgently needs to use the toilet. I understand that for the safety of other members but then the cleaning lady should be on board to wipe the floor. They all have attitude and more worried about doing double work instead of accommodating the customers. How can you have 1 toilet by the shower you then need 2 or more in case the one is being used, what do you do if your child needs to go urgently unfortunately the floor would get wet, then go and wipe it up for goodness sake, how can you tell me to let my child wait until the other person comes out of the toilet. The toilet was still in use for 1/2 and hour and you expect my child to hold it in???? pathetic service and covering up for the cleaning lady...