Bad Service at Kloof Virgin Active

<p>Bad management at Kloof Virgin Active is resulting in our spinning classes being double booked iro bikes - no-one comes to check the bookings leaving clients arguing of bookings and bikes. If the staff did their job, this could be avoided. We are left during our classes with no-one serving us water and if they do on the rare occasion enter the class, it is either 5 minutes in to the class or 5 minutes before the class ends! Despite numerous attempts to talk to management, this shocking service continues. I pay just under R800 per month for my membership and this service just continues! Machines are often broken on the gym floor taking long periods of time to 'fix'. Management need to take cognisance of this! It is not as if there are not enough staff. They are always walking around - doing what goodness only knows!!!!</p>