Bad Service and Over R20 000 wasted!!!

I went into Virgin Active Last year June/july to put my contract on hold. i was asked to wait, after 15 minutes or so, a admin lady came to help me. I explained to her that I wanted to put my contract on hold. Further more i explained that I was paying for 3. She went to the back and got 2 more forms. I was advised that the contract will be on hold for 6 months.In June this year I discovered that the contracts where never put on hold. After numerous calls emails,explaining to different people. I refunded 3 months for myself. In the last 6 months i have tried to sort this matter out, however I had been put on hold and told that I would be called back, month after month I paid and waited patiently.I am so frustrated with the service I received from the staff I have no alternative but to write to Hello Peter. The staff at Beacon Bay Branch have been very unprofessional, and this has been proved by their lack of Customer Service. In between my calls I have waited weeks for them to call me back, in the mean time my subs where coming off my account. I have since cancelled my contract, which, funny enough took a few minutes with the Club manager.Loss and frustration!!! more details avail.