FT
FARIEDA T

1 reviews | Active since Mar 2015

19 Mar 2015, 13:42

BAD SERVICE AND NO RESPONSE ON COMPLAINS

CHANGED FROM NORMAL CONTRACT TO VITALITY, PAID THE REQUIRED FEE, EACH TIME WAS TOLD I AM IN ARREARS, SCOTT SEVERAL TIMES ASSURED ME MATTER HAS BEEN RESOLVED, END OF FEBRUARY NO DEBIT WHEN TROUGH ON THE NEW CONTRACT OF R120 INSTEAD MY DAUGHTERS ACCOUNT WAS DEBITED WITH R560, APON ENQUIRING I WAS TOLD THAT TH VITALITY CONTRACT WAS NOT APPROVED, RETURNED THE VITALITY WITH CORRESPONDENCE ON MY COMPLAIN, I WAS ONCE AGAIN TOLD THAT THE MATTER WAS RESOLVED TO COME AND SIGN A NEW CONTRACT,WHEN I WENT TO THE GYM THE PERSON DEALING WITH THIS WAS NOT AVAILABLE,WHEN HE CALLED, I TOLD HIM AFTER ALL THE BAD EXPERIENCE I AM NO-LONGER INTERESTED, SINCE THAN I HAVE RECEIVED SEVERAL EMAILS DEMANDING OUTSTANDING FEES, I HAVE RESPONDED IN WRITING MULTIPLE TIMES, AND TO DATE NO RESPONDS RECEIVED FRO SCOTT, TRACY LEE OR [Email Removed]

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply19 Mar 2015, 14:53
Official
Hello fariedaturner,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the frustrations caused to you.

Thank you for allowing me the opportunity to address your concerns.

It is really sad to hear that you no longer want to be part of the Virgin family but I can completely understand your frustrations. If there is anything I can do to change your mind, please let me know .

Kindest regards
Robyn