BAD SERVICE AND NO FEEDBACK!!!

My boyfriend and I joined Virgin Active in November 2014 through multiply.Fortune assisted us (he was friendly the)-my boyfriend and I both signed up for a premium membership.The first few months my debit orders were different amounts which I queried with Fortune and he said he would get back to me-which he didn't! I then just ignored it.Then at the beginning of Feb 2015 I went to train at Lonehill virgin active-I get there swipe my card and they said I cant train their as I am not a premium member,he said I am only a \club member"- he eventually let me train there just for that day as he saw how embarrassed I was in the que.I call Brigh****er virgin active and speak to Fortune and he says I am only a club member- meanwhile when we joined my boyfriend clearly remembers Fortune saying that we both have a premium membership! I still haven't heard back from Fortune as to why im only a club member as he promised to get back to me. What ****es me off is that I pay the same amount as my boyfriend each month yet im only a \""club member\"" and he is a premium member! I called a manager the other day and im still waiting to hear back from her!And never mind the RUDE emails from fortune..."""