Bad service

I have not been able to gym because of unforeseen circumstances and for the past couple of months I've been in the villages due illness. I went to the gym over the weekend for the first time after couple of months.

I now owe VA a lot of money for services not rendered. I never used the gym. I spoke to VA consultants to see if there's anything they can do from their side since I've not been able to use the gym. They all told me they can't assist, I have to pay the balance.

My experience with VA is bad. I've been a member for long and now I'm expected to pay for services not rendered. Their consultants are robots not human. They don't care and they know nothing by going an extra mile.

I love VA but the service I got recently is appauling I want to gym now and my membership to be moved. I was told its impossible unless i pay my account up to date. I can't pay for services not rendered and I'm fully aware that I signed a contract but I wasn't around or near VA gym to use their services. I'm upset and I don't have time to proof read...hope I make sense and someone will be able to come up with a solution