Bad Service

I join Virgin Active in Middelburg Last year September 2021,been happy since until this morning when I went to the gym and i was advised that my account is in Arrears for the past 2 month( to my surprise) and bare in mind I had been coming into the gym with no problem or communication from the head office, Accounts department or my place of gym in Middelburg. Middelburg region advises me that when when I scan my membership card, it was was not showing because they were over riding the system due to the que of members that wanted to access the gym facility- Who's problem is that now?? to my other surprise was me being advised that Vatility does not accept any debit order dates accept 1st of each month and i advised the person when I changed my Bank to be debited that I get paid on the 20th. I did not have an issue to pay these arrears but the bad service received with regards to no acknowledgment of their Error, firstly when I changed the bank to be debited and my Home gym ( Middelburg) not to acknowledge their fault and wrong action of "Over riding the access cause if this was not happening they would have picked up this and was put to my attention to attend to. I really enjoyed my journey of fitness at Virgin active Middelburg but the service one received today was dissapointing and to see that no retention of service was even done by the Reception lady.. Please educate your staff members about Customer Service when dealing with Members and they need to learn to be solution driven when it comes to queries raised with them.