Bad service

Virgin Active has been a nightmare for me for the past 2 months. I have been a member from last year and had Vitality until it was canceled( Vitality) I then re-instated it in February then the payments went through smoothly for it and I also expected the same with Virgin Active, to.my surprise Virgin Active debited a full membership fee which is R690, I enquired and was promised that it will be resolved, the same thing happened this month. The worst part is that I kept on ensuring mid last month because I wanted to avoid the same thing repeating. I kept on being sent from pillar to post with no help,I also called the call centre and they told me that I must pay a new joining fee, they will cancel my membership and I have to pay a new membership joining fee. I have had to make means of how to survive this month because I had budgeted for my money. Virgin Active is a ******* instead of being a gym. I am soo unhappy