BAD SERVICE

I called virgin active to do a transfer and get more information, I came through to Lelethu an agent, he answered my call and I sat for 2 and half minutes while I could hear him speaking in his language and having a big old fat conversation with his collegues whilest I am on call waiting, wasting my airtime for 2 and half minutes! he then realises I am on call and says there are connectivity issues, I requested he calls me back, which he did. The language barrier and the agent's understanding were not good at all; I had to repeat my questions as he did not understand me correctly. He was then suppose to send me a link to pay the transfer of my virgin active account from mitchells plain to kenilworth, I AM STILL WAITING FOR THIS LINK 2 HOURS LATER AND i now have to go into thegym to do the transfer waste of time and petrol when I ALREADY WASTED MY AIRTIME a call!