Bad service

Virgin active does not want to assist with terminating my contract. I have sent them a copy of my contract and I an told I have a 24 month contract with them where as the copy I have is a 12 month contract.

I signed up for vitality with is clearly marked on the contract an am told it was not loaded by the branch I went to.

I am then told I need to go to that brach and have them rectify it. I am not able to email the branch as the email address is the same as the one that is advising, I should go to the branch.

If head office is not able to ask their branch for information pertaining to the wrong information added to their system, then who will provide me with that assistance?