Bad service

I joined Virgin Active on 10 Feb and the sales consultant entered the wrong email address while rushing through the contract. They then promised me to update the email address as soon as we finish the gym tour, but then they needed an admin person to assist. <br> <br> This email address is the only way to book classes etc and I am unable to use ANY of these services as they still can't update my email address and it is the 23 today. I have called twice and asked for guidance or assistance but they take my detail to contact back, but nobody contacts me.<br> <br> This admin person only works from 8 - 5 weekdays and that makes it difficult to go to the gym between these times.<br> <br> Why am I paying for a membership if I can't go to any classes?