Bad Service

I joined Gym monthend of August as they were running a special of 2 months free. When i do my membership i was specific to the consultant that i want to start paying monthend of September because that where i will okay financially then she said its fine and also when i was signing my membership i selected on their ipad that they must deduct on the last day of September. To my surprise on the 1st of September they attempted to deduct obviously it didn't go through as i explained my financial situation already that i want to start paying monthend of September. On the 26th of September they tried to deduct it did not go through because i was not yet paid On my pay day i was expecting the debit order to go through it did not go through.

I spoke with a consultant who signed me she is not helpful, she does not give ne feedback i am the one who must always text her her to check what's happening. So i believe that because she got a sale she doesn't care anymore what happens at the back. I am also working with clients and i always make sure that i attend to client queries immediately to avoid damage. So now she is saying my account is in arrears how??because the contract i signed i said i want my 1st deduction to go on the 30th September.

I want your consultant (BALI) to fix my account and i want to transfer my membership to another branch already they failed and its a new branch (Virgin Active lifestyle hennops) and please advice her that in future when 1 of her client has a problem she must attend to it she must not tell me about other clients having the same problem as mine because already she is telling that her colleagues are like her they don't care of their clients needs so for that excuse I don't want anything that has got to do with hennops gym. I will go Ecopark,i rather pay a higher membership and get a proper service than paying a cheap membership with a bad service .My contact number is ***