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NHLANHLA N

1 reviews | Active since Jul 2015

12 Jan 2016, 14:11

Bad Service!

The virgin active sales team recently came to my work place and basically convinced me to join the gym only because I was told yoga classes are available at the boulders branch that happens to be 5 mins away form<br> work. So I thought why not! I'll only be paying R290 for the gym membership anyway.Now a week or so later after joining the gym I find out there are no yoga classes at all at the boulders like I was promised..how disappointing. I decide to call head office and explain this situation to them hoping we can come up with a reasonable solution to this \misunderstand".The lady tells me not only do I have to move to a different branch that offer the classes I joined the gym for in the first place but I will have to pay a membership fee of R550! I thought this was ridiculous so I asked her to cancel this membership and I was told I have to R3000..NOW at this point Im seeing red"

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply12 Jan 2016, 17:26
Official
Hello nonigloria,

Thank you so much for taking my call today.

Please accept our sincere apology once again for the misrepresentation.

Kindest regards
Robyn