NM
Nokuthula M

1 reviews | Active since Nov 2012

09 Nov 2015, 16:12

BAD SERVICE

<br> I am just sick and tired of this as I have ask Noli to fix my membership and I called the Head office now they telling me I am in arrears really tire of this poor service and can this be resolved asap.<br> <br> I am not sure if Noni thinks this will just disappear if she doesn't resolve it can this be resolved asap I cannot afford to be in arrears on stupid mistake made by an individual who careless to follow up and resolve this<br> <br> <br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply09 Nov 2015, 16:28
Official
Hello Lydia82,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active I would like to apologise for the level of service received.

I escalated your concern to the club general manager, Rea, and feedback will be provided shortly.

Kind regards
Robyn