Bad service

Last week I informed the consultant who assisted to gym the join that my multiply was active and I want my contract to be changed to a years one and so that I can my refund from the full amount I made, to my surprise I'm still waiting for him to replace my call. So I decide to call again last night before going to gym to ask that one of the consultations to call me back so that I can have my contract change but I was asked to leave my name and number and one of the them will call me but the night elapsed and no call so today the 6 November I was drive and go it sorted out! Really is your business only about the number and not the maintaining customers services cause right now I'm wasting my fuel to be driving up and down to advise your consultations to so there job properly. What a bad service