Bad Service

Did online form We rec a call keen to get a sale, I asked for Little falls Siza she can do it no problem<br> Siza advised that the contract would cost R199 p/m. We agreed. A few days later rec a contract stated was R595, I then queried this with Siza, advised she has to do the contract on the original amount and will contact the call centre to have amend the contract. I have this conversation in writing via text message. She advised that I send the contract through and it will be amended. I did this with the understanding that it will be rectified. Only to my shock the debit order was processed for R595 on my daughters student account. Obviously she did not have enough funds as we were only expecting R199 and then charged R115 for unpaid fee. sent email to Siza with no response. R595 then processed again and another R115 fee I expect R230 to be refunded as it was Siza's fault incorrect debit passed its been a mth and still no response from Siza.( [Email Removed] ). Virgin very quick to sign the contract and trap people but very slow to rectify their mistakes.