Bad service

Virgin active called me I think in September and told me that I have an outstanding balance with them. I acknowledge the outstanding amount that I'm aware of ir and they can debit in the 27th of September. The call cut off and the guy that I spoke to didn't call me back to recap the call and read the terms and conditions.

On the 21st , I woke up and had an SMS from my bank and when I checked it was virgin active they debited my account and there was no funds and I was sitting with with a minuse balance.

I called them and explained what happend that I was debited on the day that I did not agree to. I was told to email my bank statement to *** and I did that , there was no feedback to date from that email.

I called again and i spoke to the manager of the guy who was loaded a debit order for the 21st that I did not agreed to , that manager asked me to send my bank statement again to her , I asked her for her email and she said she will send me a test email on my work email and on my personal email , month later I'm still waiting for that email.

I called again to complain about the guy and his supervisor and I told them that I want to cancel my contract because I feel that virgin active does not value me as their customer and all the empty promises for calling me back and on top of it all debiting my bank account without my permission.

I want my account to be cancelled and I want the money that needs to be credited back to me from my old account to be credited back to me..

My cellphone number is ***