Bad Service -

1. On the 25th of July my bank account was debited with R655 instead of R200 . I called the contact center and i was promised that the refund will be done in the next 7 business working days . Up to date i have not received any refund. I called yesterday and i was told the refund was requested on the wrong account and no one bothered to contact me and explain this and its almost 3 weeks ,

Guys please remove the new gym manager at Vodaworld . She does not have customer service etiquette. SHES RUDE . Our gym club has been opening @ 4:45 am for the past four years and she rudely decide to change the rules without informing us the members. This morning the gym opened at 5:00 am Its cold in the morning and she cannot expect us to que outside in the dark .

The TV in the ladies changing room has been broken for 4 months still not repaired . The air runner machines are not charged the on button do not work . The weight machine has been broken for more than two months I'm very unhappy about the service we are getting at Virgin Active Vodaworld.