Bad Service!!

I am a new member that joined the gym on 7 January 2015. Since then the service and feedback I experience is shocking.<br> <br> After joining the gym I realized that the information provided by the sales consultant was incorrect. They put me on the incorrect membership type and debited the incorrect amount. I was also told I would get the month of January free, however I later found out that was not true. Two days later I took this issue up with the sales consultant. He admitted that they were at fault and he would sort this out. He was very helpful at first. After 5 days the issue was still not resolved. I then took up this matter with the club manager and customer care at head office on 27 Jan 2015. The club manager said he would provide me feedback before the close of business that day. After a follow up email with him I still have not heard anything back. The customer care department has also not provided any feedback other than saying that they will look into it.<br> <br> It has been 22 days in total and I have yet to resolve this issue. Everybody that I have spoken to at Virgin Active just say that they will look into it. I think this is absolute shocking service as customer service!!!