Bad service

On Thursday night I went to Virgin active tramshed club with the intention to workout, but upon my arrival I was stopped by the security saying the club has closed early. Then I asked for permission to proceed inside the since I could hear voices upstairs from the club, then I met a gentleman and a lady I greeted them and asked if they have any idea why is the club closed early and the guy in a virgin active staff uniform said it because there is a technical error with lights and they needed to be attended to, which I understand completely. But now the problem started when I asked why were we not notified via sms as always when there is a crisis or emergency because we normally get sms notifitications and the guy said to me that sms are costly and that i should have read the notice he placed on the door which I was not at the gym the previous day to see that notice.

Then I lost it and told him that firstly he is telling me the paying member that reminding me an sms of notification is costing the company, secondly I told him that he doesn't even have an idea how much I spend just to get to the gym and he stand in front of me to tell me that an sms is costing the company.

Then he told me that if I'm not happy with the situation I can proceed to sunnyside virgin active. But I dnt him no Instead I will have to pay a complain and he said I'm welcome and that his name his name is Simon the manger after I asked him. Then he said I'm holding him up he should be going home istead.