bad service

Virgin active customer services is pathetic. I have old arrears that i have been paying of monthly. While my normal debit order is still going through monthly. They do not want to allow me access to the gym. Even though i am still paying my monthly installment and extra to my arrears. I have been with virgin active for almost 10 years. every time i call in they tell me i have to only have 1 month in arrears. I just had 2 months in arrears.

my monthly installment is R830