Bad service

So disappointed in Virgin active. Had a devastating experience with their sales consultants putting pressure into me signing up. Had to lie and say I didn’t have my ID and they said they wouldn’t of opened my account until I bring it. I completed the process just to get them off my back but they still opened it without my ID - I was shocked to have got a deduction of R400 from them. Without my consent. I have been reporting this matter. Sending emails and they still don’t respond yet they pick up the emails I’ve been sending to them on their system when I visit a near branch... I have s problem now, I want to sign up for a member ship because now I’m working etc. when I try to sign up, they say I need to settle the charges from the previous contract that I’ve been reporting saying I don’t know about from day 1. I went to virgin active Ferndale yesterday to sign up.. and that’s all they’ve been saying. Virgin active. They don’t respond to my emails. So I thought they’d respond here.