Bad service

I am currently a gym member at virgin active red jabulane mall, had an injury during the Grid class which resulted in me undergoing a knee surgery.

Now my query is when I joined the gym the consultant that was recruiting me advised me that they have 1st aid training but when I fell no one knew what to do. I was now told that the ones that have the 1st aid qualification they are only available on the day shift.

I feel that the way the stuff handled it was not appropriate, and I went there requesting the incident report but still no luck. This has affected me at work and physically but to them it's nothing.

All they are after its customers money, they don't attend or look after their customers after they've signed the contract.