HvdB
HarDus van der Berg
1 reviews | Active since Aug 2015
19 Aug 2015, 17:31
Bad service
I moved from Bloem to PE and on a number of times asked Virgin active to transfer my membership... They failed to do that in 8 months ..when I got to the gym today they refused to let me in, and handled me like Im a piece of ****!!!! Im a true member now for 6 years and they treat me like this??? While the gyms weights are not up to standard and the 20kg plates are weighted at 19kg and bikes always not working!!!!
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Replies (1)
Virgin Active South Africa's replyOfficial
20 Aug 2015, 11:48Hello Hardusvdb,
Thanks for the chat and please accept our sincere apologies for the lack of service, this is certainly not the Virgin way.
We'll be sure to chat to our staff to make sure this does not happen again.
Sorry again for letting you down!
Kind Regards,
Harriette
Thanks for the chat and please accept our sincere apologies for the lack of service, this is certainly not the Virgin way.
We'll be sure to chat to our staff to make sure this does not happen again.
Sorry again for letting you down!
Kind Regards,
Harriette
Virgin Active South Africa's reply20 Aug 2015, 11:48
Official
Hello Hardusvdb,
Thanks for the chat and please accept our sincere apologies for the lack of service, this is certainly not the Virgin way.
We'll be sure to chat to our staff to make sure this does not happen again.
Sorry again for letting you down!
Kind Regards,
Harriette
Thanks for the chat and please accept our sincere apologies for the lack of service, this is certainly not the Virgin way.
We'll be sure to chat to our staff to make sure this does not happen again.
Sorry again for letting you down!
Kind Regards,
Harriette