Bad service

My husband and I joined Momentum Multiply on 1/7/2015. Clint a manager at Krugersdorp Virgin Active helped us. In July we paid 2x Virgin Active premiums and 2x Momentum premiums. I took my bank statement as requested to Clint for back payment, but are still waiting for the back payment and Virgin Active deducted another premium from my account for August. Since 15/7 my gym card is not working. I have spoken to staff almost everyday since. On 24/7 Clint promised to phone me before the end of the business day with a ref no, but I`m still waiting. An e-mail to Virgin Active have also not been answered. This is time consuming and embarrassing. I`ve had to explain to staff the the fault is on their side and was humiliated at Cradlestone when staff told me I need to pay if I want to gym, in front of other people and my children, I turned around and went home. It is a struggle to enter the gym and I have to wait untill everybody entered to be helped. I also do not receive points from my Multiply program and only needed 250 points last month to go to the next level. Nobody seems to do anything and I regret joining Virgin Active.