Bad Service

After numerous complaints to staff and management over the past 4 months, with regards to equipment, specifically the hack squat machine, nothing has been done to date. On my last visit, I spoke to the club general manager, who, very patronisingly, tried to educate me on the use of the machine. I have been a member since the inception of Virgin active and am well edcauted on the use of all machines. I don't know whether virgin is cost cutting but the service at this gym has been steadily deteriorating over the years. I would like to know if the hack squat will be fixed any time soon? Perhaps the senior management can address this since nothing has been done at club level.