bad service

<p>March 2017 I went to virgin active to join the gym and there was cash back promotion to all vatility members. I help by cunsultant by the name Tumi.</p> <p> </p> <p>When join the gym I have specified that I want to gym only in Sandton gym. I signed everything and she confirmed with the manager that I will receive my cash back on April. Comes month of March and I see unpaid of R370.00 on my account and checked with my bank that this debit comes from where and I was told that it is discovery and the Lady from discovery heard office called me about the unpaid debit order, I explained the lady that I only signed for R118 membership and she said my the branch to sort it out.</p> <p> </p> <p>Then I contanced the consulanted assist me to join the gym she apologised, she said it was misunderstanding and she will down grade the membership that was April. On the 27 April I contacted the consultant again to check where can I pay the mis instalment for March as no called again for the instalment we arrange for payment and I have paid R118.60 and waiting for another instalment to come out of account for April and did not get any notice from my bank.</p> <p> </p> <p>So on the 8 May 2017 I called the heard office to check why I have not received my cash back, the assistant me told me that my membership is on arrears they tired to debit R370 again. I explained the lady what happen before and I was told that was sorted and she conformed that was not sorted and will send a quiry to down grade, regarding the refund for cash I must go back to the gym.</p> <p> </p> <p>That same day I went back to gym to tired to sort out this, the manage was in the meeting and pay the arrears was told about and Tumi promised to sort the refund issue the next. Till now nothing happened, I contacted yesterday to find out if managed to sort it out, no she did not cause she waiting for me to come to the gym and ask to do what cause you said to you will sort it out. I am happy about the service and also same Monday when the manage was busy in the meeting I decided to workouts so long while still waiting for him and I injured myself and can you believe no one from Virgin active Sandton contacted me to check how I am doing on one...and now I am walking with sticks since that in jury.</p> <p> </p> <p>I am happy about virgin active services.</p> <p> </p> <p>Regards</p> <p>Elizabeth Modise</p> <p> </p>