Bad service

<p>I am a member at Virgin Active Horizon and was approached by Tshipuwo to rejoin so I get discounted rates on the 20th March.She informed me that I have to pay joining fee and on the day that my account is debited in March the new rate will also apply.She advised that I will given a gym bag for rejoining.On the 28th my account was debited with the original amount and not the discounted amount.Up to today I still have not received my gym bag I was promised.She called me on Thursday 30th March to come pick up my bag on Saturday 1st April.When I got there she told me stories that the bag was taken one of her team members.Basically she is telling me different stories everytime when she is suppose to give me the bag.On the last day of the month my account was debited with the second amount.</p> <p>Paying twice for such bad service</p>