Bad service

<p>At the beginning of this month I signed up at virgin active Milpark. When I went to the gym yesterday, I was told that I was on a student limited membership and when I tried to explain that’s not what I signed up for the staff just kept explaining to me what student limited meant without listening to me. I was eventually let into the gym so that the lady at reception could help the other customers because my issue wasn’t really that important to her as she believed that I had a student limited account no matter what I kept saying. One of the other staff members asked me to call head office today, which I did and I spoke to someone by the name of Thuli. I was told that there are no student memberships at Milpark, which isn’t true. After I argued and fought with the lady on the phone, she ‘found’ the contract and then only changed my contract to the one which I wanted and was meant to be have from the very beginning. I left virgin active last year and only came back this year because it is the closest gym to me currently. The staff at my previous gym were always helpful and committed to solving your issues without treating you like you’re stupid. It’s sad that virgin active is double the price of other gyms yet is only preferred due to its location and if I were given the choice, I would opt for a another gym which is well worth the money which I now have to unfortunately pay to a gym that doesn’t deserve it.</p>