bad service

<p>I attend Virgin Active Carlswald for a grid class. We arrive there on time, only to find out the instructor was still setting up the class. He sets up the class with all equipment that we need for the class and the wants the class to warm up with all the equipment in the way. He instructs the class to jog with all that stuff in the way. The ceiling in that gym was leaking as it was raining previously. i refused as i had been to the gym earlier and did a warm up. So he mentioned if you dont do the warm up he will kick us out of the class. is that the way you speak to the people utilising the gym? Firstly we pay for using the service at the gym, next we make the time to be there on time for the class only to find them still setting up. He also did a warm up from 19h00 to 19h15. a warm up for 15 minutes? which i think is ridiculous. Really we make the time to be there by 19H00 to finish by 19H30 so we can rush back to other piorities that needs to be done. So dont advertise a schedule if you cant keep to it? The instructor didnot even bother to ask if anybody was suffering from amedical condition. Did introduce himself? by the way i got him name Elias. the service is bad. really unhappy, if this was the case i would of join somewhere else where they have respect for there clients. This service is disgusiting?</p>