Bad service.

<p>I had a membership frozen for two months till end of January,only to find out that the D/O at virgin action will be actioned on the 25th of this month. To my knowledge the D/O is due to go off in February, I then call the Head office just to get clearity on to be assisted by Sakhie Hlabalaza in the accounts department who was rude trying to prove a point. I told him several times that his not listening to me because now i have a n unapid D/O on my account, all he kept on asking is if im going to make an arrangement or not here I am worried about my credit score. He then said he will get his manger Candice to call be back which i waited the whole day to then call back myself. Which I did got through a lady Maria Andreas I then asked her to read me the notes on my account which read( I spoke to client and explained our contacts to her) as if we had an arrangement or come to a conclusion. All I wanted was for him to explain but he kept on telling that I have been with virgin active for years so i should know there process. An apoplogy for my unpaid D/O and my inconvienince is all i wanted but all he wanted was to prove a point.</p> <p>1st call was at 14:00pm 31st Jan and my second around 16:45pm</p> <p>I have been with Virgin active for so many never have i recieved such.</p> <p> </p>