NT
Nicholus T

1 reviews | Active since Aug 2016

13 Aug 2016, 11:34

Bad service

<p>I came in to gym at virgin active red in Braamfontein, and the staff members came to only me and started shouting at me about taking a picture of my girlfriend at gym, he said I can't do that. I asked him if those were the rules and if I signed for that in my contract . He said yes and I asked him for a copy of my contact to see where that is stated, I didn't get what I requested, all I got was more shouting in front of all other members, which left me embarrassed and angry, I can't believe that this is the way a number one rated gym treated their members. I'm extremely disgusted with the treatment. This needs to change!. </p> <p> </p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply15 Aug 2016, 15:04
Official

Thanks for bringing this to our attention.

We've reviewed the matter and certainly agree that this could have been dealt with in a better way.

After our chat, I have explained that the club rules regarding taking photographs in our clubs is available on our website.

Please feel free to contact me should you require any further assistance.

Kind Regards,

Tracy-Lee