Bad service

I wanted to freeze my membership and what I know they said you can freeze it for 6 months but now they change without informing us they say I am not allowed to freeze for 6 months and when when I tell them that I want to freeze because I'm not going to the gym for long and they've been getting my money without any complain but now when I want to freeze for 6 months, they don't want and the last time I was informed that I can freeze for 6 months but now when I want to freeze for 6 months things have changed! Always when I need help from them it stories stories stories and they don't send emails two informers that the laws has changed you will see when you start using the service that you think you have! Poor service poor service