Bad management Loftus Virgin Active

It happened again, although I complained recently about what has become a pattern at Virgin Active Loftus - no sms notification of a game and permission to use another Virgin Active. The manager doesn’t seem to care about her members at all. No apologies from her, no correction of the unacceptable service. Since this now occurs regularly with no indication that the Loftus Virgin manager cares, I suggest that Virgin allows disgusted members to transfer their membership to another branch at no cost.