Bad customer services/ Horrible sales people

<p>In 2013/2014 i went to virgin active boulders mall to become a member, when i got there was notified that i have outstanding amount from virgin active randburg which was due to non cancellation when i left the club. Then sales perosn at boulders mall think he's name was Thabile cant remember well, he offered to write the amount off if i take new membership. okay i accepted the offer and joined via vitality. Late 2015 i downgraded my membership to one club and asked for cancellation from Dec, first week of January 2016 i received a call from consultant requsting payment i informed her ive cancellled already my membership she told me that cancellation was late i need to pay. on our conversatuion she promised to go back and listen to voice calls and if is my faults then am responsible for payment, which i agreed to. Late last year think around october someone called for payment i told her ive being waiting for them to return my call since january with proof that i put cancellation late then till now .</p> <p> </p> <p>two weeks ago i went to Carlswald club assisted by Azhar, when re-joining i asked him about the outstanding amount sitting under my profile, he informed me that because Virgin active offered me 50% on settlement if i rejoin that wont affect my access to gym. i did inform him that the offered discount amount wasnt on my budget i will pay it end April 2017 , he agreed that it shouldnt be issue he will inform accounts and we went ahead and got new memebership. Monday 27th March yesterday received his call saying i wont be able to access gym till i have paid settlement amount, asked him what changed from his statement to this call. i feel sales people at virgin active do not knowwhat they doing all they need is sales to reach their targets they dont care about financial impact they put on theirclients,m once the sales is done the services is bad. just like he sales person at boulders he nver kept his promise. this is pathetic service. just like their system how can it allow clients to get new membership when theres still pending issue. Am so disappointed</p> <p> </p>