Bad Customer service - Virgin Active Century City

I was contacted by a Discovery agent to advise me on a special deal Virgin Active was running. The consultants informed me if I took out a Life Insurance form Discovery, I will get Vitality membership, with NO joining Fees and the month of June will be a free membership. This was a fantastic opportunity and we took it up. We were told that should the debit order go through on month end, we will receive a refund within 10 working days. Today is the 1st July and after NUMEROUS phone calls, and whats up messages to the sales agent, and Virgin Active Head Office STILL NO REFUND! Not even a call from Virgin Active giving feedback on this matter! This is absolutely shocking, and raises the question why 25% of the members opt to rather cancel memberships in hard times like we are in at the moment. People are fed up with bad customer service! If maybe they look after their loyal members, they will also look after Virgin Active in hard times.... Like the saying goes what you sow you will reap. SUPER disappointed!