Bad customer service (sales agents)

As a long-standing member of this club, I write this with deep disappointment in how one of the call centre agents handled our conversation over my children's membership (which I cancelled on the call) and mine. Throughout our conversation, her tone was unprofessional, impatient and condescending to a large degree. While I tried to call her out on this behaviour, it is absolutely appalling that your consultants speak to clients the way I was spoken to today. I believe you have recordings of conversations and can go back to them for your reference. I believe her name is Lusanda

I had decided to cancel my membership last year November, and was convinced otherwise through a retention offer - over three months. VAs system however appl**** the discount for one month, and then reverted to billing the usual fee the next month, which I had queried because i was told it would be over three months. This is an error that had nothing to do with me, and I believe it is easy to see how such errors can be inconveniencing, especially for someone who was planning to cancel an already expensive membership. While this error is forgivable, the experience with your consultant makes me certain that this gym is no longer a good fit for me. This is quite a sad decision to take, for many reasons, especially because your staff at gym have been nothing but pleasant.