Bad Customer Service

Hi Everyone. I called Virgin Active on Tuesday (24 Jan 2023) to complain about how bad the equipment is at Virgin Active Vodaworld. While doing an exercise, the cable broke and almost injured my face. Thank god i was lucky enough to avoid injury as im sure my teeth or so would have broke. I complain to the guy at the Front desk on the day of the incident (20 Jan 2023), he told that he would comeback to me. On Monday (23 Jan 2023) i walk into gym, i see the same guy from the Front Desk, he laughs and tell his colleague in Zulu once he saw. I can this is how Virgin Treats their customers, as the club nor Virgin Active SA have any decency to assure us that this wont happen again.