Bad Customer Service and *********** Staff

BAD CUSTOMER SERVICE. My subscription fee is due by the 1st of the month. This morning when I get to the gym, my app was blocked. Receptionist said, my payment is not reflecting, and hence my account is in arrears.

I decided to call virgin active call centre this afternoon, I spoke to Lesley Botto, apparently a Team Leader or Supervisor. I explained my story to her, to say I do t understand why my app to access the gym is blocked on the 1st ( which is the due date).), and I had already made an EFT payment on the 30th morning g September. She said she can't help me unfortunately because the company policy only accepts EFT. And because I paid EFT, even if I can send her proof of payment. My app will not be unblocked till the money reflects to thier a count.

What a flimsy explanation!!! So the conversation ended without getting a solution to my problem. I feel worthless to their business!!! 😠