Bad customer service again.

I cancelled my membership, due to bad customer service.

I decided to revert my cancellation, before being cancelled.

I emailed Virgin active on the 11th of September. Virgin Active responded on the 15th of September and they said, "my request has been processed" . After trying to go to gym a few times they said my membership was cancelled. I followed up with their Social Media team on Instagram, and they advised my membership was cancelled, effective 21 September.

I don't know if there was confusion, where they don't understand what "reverted" means or somebody didn't do their job?

So much for a 2nd chance, they clearly don't want customers.