Bad customer service

About a week ago, Virgin Active members received emails, creating the impression that we will all be welcomed back when the gyms eventually open again. There are, however, persistent rumors that nobody over the age of 59 will be allowed back. I sent them an email, to the email address provided, to check whether this is in fact true. They did not have the decency to reply to my mail. Everybody, and I mean everybody, need exercise to remain healthy. If the rumors are true, then their policy is indeed immoral and despicable.