Bad Customer Service.

I am a New member of Virgin active, when me and my friend joined we were not advised of payment within 5 days after we have paid our joining fees of R150.00, then after 4 days Debit order went off i have contacted the club's sales personal (Presto) he said i shouldn't worry he will sort it out for us, i have a call recording that was the 02-10-2015 and we had joined on the 29-09-2015, now i am being called by Rude call centre agents telling me to confirm my banking details when i refused they wrote notes that i am refusing to cooperate with them, so every time i go to the Club i am being called aside i am told my account is in arrears, Boulders Manager advised that notes has been added on the system that we will pay on the 26-10-2015, so i will like to be assisted Urgently or have my Membership cancelled.